开帖发布工作招聘信息

全球通

各位移友都有这种感觉,登陆后就希望尽快能够找到专业工作. 我有时会看到一些招聘信息,想找个机会发布到FreeOZ上来,也许能够为大家增加一些找工途径. 今天我就先开个帖,我会陆续把看到的招聘信息发布到这里的, 也希望那些已经工作的移友把看到的招工信息发布到这里来.

[ 本帖最后由 全球通 于 25-7-2007 22:21 编辑 ]

眼镜高个子

“全球通”终于回来了，你帮过的人不少，念你的人很多。

winnieshaw

支持全球通。。。。

funjoke

好啊，好啊

全球通

My employer is Suncorp, http://www.suncorp.com.au/

Suncorp owns Promina. Promina owns Vero, Asteron, etc.. The job position may be from one of these sub-company.

Since my employer(Promina) is in the field of Insurance and Financial Service. One regret is that most of the job positions are not for IT and Account.

全球通

Positioin: SME Development Underwriter, SME SBU, Chatswood  
Business Unit: SME (I don't knwo what SME stands for)
Reports to: SME Senior Technical Underwriter
TEC Rem Range: $64,700 - $97,100
Tenure: Full Time
Location: Chatswood

An exciting new opportunity has arisen for a professional and enthusiastic candidate interested in joining the SME Team based in Chatswood.

Your key responsibilities will include:
Overall achievement of assigned financial outcomes (eg GWP, Loss Ratio targets etc);
Providing quality customer service to Insurance Intermediaries, including explanation of cover and selling of quotes/proposition to brokers;
Managing, building and maintaining very strong relationships with High Value intermediaries, including weekly visits to broker offices;
Making on the spot underwriting decisions in broker offices in relation to acceptance and pricing of SME business to facilitate high portfolio growth whilst also maintaining profitability and ensuring compliance of all business within company guidelines;
Dealing with broker’s renewal queries and objections;
Assisting with the identification of new scheme business;
Assessment of the performance of the SME portfolio and preparation of monthly management reports that identify successes and any other issues;
Promote and facilitate the use of e2;
Identification of potential new schemes & liaising with Affinity SBU.


To be successful in this role you will possess:
Substantial commercial underwriting experience, including actual case underwriting on SME business;
Ability to make quality decisions that are sound and timely and when exposed to potentially pressurised situations;
Well developed communication skills (verbal and written), in particular, strong influencing and persuasion skills;
Demonstrable ability to build and maintain effective business relationships and deliver on customer expectations, both internally and externally;
Excellent organisational skills with the ability to control and schedule workloads to deliver on demanding service standards;
Ability to work autonomously for significant periods of time whilst also being part of a large national team;
Intermediate/advanced level Word, Excel and Lotus Notes, as well as a sound understanding of mainframe systems;
Minimum Associate of ANZIIF is essential.


If you are interested in applying for this opportunity, please forward your application quoting reference number VP - 1451 by Friday, 22 July 2007 to:

Human Resources – Vero
Email: careers@vero.com.au
-------------------------------------------------------

Good luck to you, guys

全球通

Claims Manager, CIL Business Unit, Chatswood  
Business Unit: CIL
Reports to: National Strategic Manager, CIL
TEC Rem Range: Rem Band 6
Tenure: Full time
Location: Chatswood, Sydney

A new and challenging opportunity exists for an experienced and highly motivated Claims Manager to join the CIL team based in Sydney.

Primarily you will be responsible for the effective management of the entire CIL claims portfolio, the ongoing development and coaching of your claims team and for delivering the CIL claims strategy.

Other key areas of responsibility:
Deliver sustainable, measurable reductions in claims costs
Build close working relationships between the claims, distribution and underwriting teams
Demonstrated ability in leading and managing a team of claims specialists
Facilitate the achievement of designated customer service ratings
Facilitate the achievement of average duration, closing ratios and other key claims KPI’s
Provide comprehensive management reports on a monthly basis in a timely fashion
Effectively manage the supply chain function, service provider agreements and relationships
Implement and manage a robust 3-tier audit process that achieve world class benchmarks
Achievement of national recovery benchmark targets
Be a key member of the CIL Leadership Team and participate in the CIL Risk & Compliance Committee, as required
Support and promote the reward, recognition and communication strategies
Deliver and implement tailored training programs that ensure competency ratings of 90%

You will be an exceedingly customer focussed individual, with a demonstrated ability to deliver exemplary customer solutions whilst maintaining commercial direction and professionalism.

You will possess excellent project management skills with an emphasis on strategic formulation and implementation and have superior process re-engineering capabilities.

Excellent interpersonal, written and oral communication skills are essential, as is the ability to interact with all levels of the organisation. Additionally, you will have strong business, negotiation and conflict resolution skills along with highly developed organisational and time management ability.

You will have at least five years claims management experience and possess demonstrated technical claims knowledge, a sound understanding of claims strategies that deliver average claims cost reductions. Ideally, you will be tertiary qualified and/or are a Senior Associate in ANZIIF or equivalent.

To be considered for the role, please forward your expression of interest together with your current resume by close of business Wednesday, 11 July 2007, quoting reference number VP-1449 to:


Human Resources – Vero
Email: careers@vero.com.au

---------------------------------
Good luck to you, guys

全球通

Dispute Resolution Co-ordinator - Travel  
Business Unit: Consumer Products
Reports to: Travel Claim Manager
TEC Rem Range: Rem Band 5
Tenure: Permanent Full-time
Location: Chatswood

An exciting new opportunity has arisen for a professional and enthusiastic candidate committed to resolving claims disputes to join the Travel team.

Your key responsibilities will include:
Administer all Internal Dispute Resolution (IDR) matters referred from our distribution partners & Vero (Tier 3)
Maintain dispute resolution performance within the Travel Department:
- Ensure timeframes are met
- Ensure all relevant information is considered prior to making a final decision
- Liaise with Claims Managers & Claims Specialists
- Clearly communicate final decisions to customers in writing
Customer liaison (by phone, email & letter)
Prepare submissions in response to all Insurance Ombudsman Service (IOS) referrals (Tier 4)
Maintain accurate data records on all IDR/IOS matters
Relationship management with distribution partners
Relationship management with IOS
Identify & report significant issues & problem trends to Travel Claims Manager
Contribute to the Travel team through participation in meetings, provision of reports on trends in disputes & IOS performance

To be successful in this role you will possess:
A strong commitment & passion for customer service & resolution of disputes
Previous dispute resolution experience
Ability to negotiate & influence others
Strong attention to detail & exceptional organisational skills
Well developed written communication skills
Knowledge of Insurance Ombudsman Service processes (preferred)
Knowledge of Insurance Contracts Act (although training can be given, some knowledge of the Act is essential)
Knowledge of the General Insurance Code of Practice
Experience in assessing claims
Desire to work as part of a small, dedicated team

If you are interested in applying for this opportunity, please forward your application quoting reference number VP-1445 by Friday 13th July 2007 to:

Human Resources – Vero
Email: careers@vero.com.au

------------------------------------------
Good luck to you, guys

gemei

汗，没有做过保险，不了解，不然到是个好机会哟。

cantomel

I reckon SME is 'Small and Medium Enterprise' in short.

全球通

偶尔也看到IT和会计的招聘广告. 上个星期刚刚到细腻科技大学招聘了一个刚刚毕业的JAVA程序员

单衣纵酒

Promina去年年底到今年年初有一个Ｓｎｒ的Ｕｎｉｘ管理员职位打了很久的广告，要求８０％的ＨＰ　Ｕｎｉｘ，２０％的Ａｉｘ，很古怪的组合．　最近没看到了，想来已经找好人了．

全球通

我的雇主IT和Account的职位需求比较少

全球通

Home Claims Specialist, Vero Claims Services, Perth  
Business Unit: Claims Services
Reports to: Claims Coordinator
TEC Rem Range: $41,500 - $62,300
Tenure: Full Time
Location: Perth

An exciting new opportunity has arisen for an experienced and professional individual to join the Home Claims team based in Perth.

Reporting directly to the Claims Coordinator, you will be responsible for the management of your own caseload of claims and assisting other individuals in the Perth Home Claims team.

Your key responsibilities will include:
Achieving service and compliance standards;
Determining acceptance or rejection of claims;
Organising claims settlements and instigating recovery action;
Controlling the total cost of Home claims;
Liaising with underwriters on risk deficiencies;
Communicating and negotiating with customers, intermediaries and suppliers.

To be successful in this role you will possess:
Proven experience in Property claims;
Strong communication (written and oral) and interpersonal skills with a demonstrated ability to liaise and negotiate with people at all levels;
Ability to pro-actively develop solutions and problem solving ability;
Professional telephone manner;
Strong organisational and time management ability;
Professional approach and strong customer focus;
PC skills (Protect, Lotus Notes, Word and Excel);
A commitment to teamwork.

If you are interested in applying for this opportunity, please forward your application quoting reference number LK - 1450 by Monday, 9 July 2007 to:

Human Resources – Vero
Email: careers@vero.com.au

全球通

Technical Underwriter, Personal Lines Centre (PLC) Operations  
Business Unit: Consumer Products
Reports to: Personal Lines Centre Manager
TEC Rem Range: $60,200 - $90,200
Tenure: Full time
Location: Adelaide

An outstanding opportunity has become available to be part of the leadership team within the Personal Lines Contact Centre.

Primarily, you will provide technical underwriting expertise and support across all areas within the PLC, ensuring that underwriting integrity and guidelines are maintained and adhered to.

Key responsibilities will include:
Coaching and mentoring PLC staff, to ensure that underwriting standards and product knowledge within the centre are of the highest possible standard;
Identifying technical skill and knowledge gaps and be able to execute effective performance improvement plans;
Facilitate the technical training component of the Induction Program for new staff, including underwriting, product/guideline knowledge, insurance principles and risk assessment;
Development and implementation of the Personal Lines Technical Underwriting Quarterly Product and Underwriting Assessments, which includes identifying skill gaps and recommendations for performance improvement.
Operational implementation of the personal lines portfolio management pricing and underwriting philosophy/criteria, which includes maintaining the integrity of the renewal portfolio, in addition to maximising new business opportunities.
Management of the Personal Lines Centre’s VIP Customer Program, including policy maintenance, renewal retention and future growth opportunities;
Achievement of GWP targets for both new and existing business across four distribution channels, by driving the quality of business written, the customer service experience provided by technically competent staff and process efficiencies achieved.

To be successful in this role you will possess:
Previous experience in a similar role and/or minimum 3 years experience in a senior Personal Lines technically focussed role is essential;
Previous experience in a role that required the effective knowledge transfer of technical skills and information to individuals and groups, as well as coaching and mentoring of both senior and entry level staff;
Extensive knowledge of insurance industry practices/principles, compliance requirements and legislation and the ability to articulate this knowledge to others;
Ability to make quality decisions in a quick and timely manner and when exposed to pressurised situations;
Demonstratable attention to detail, results focus and high level reporting capabilities;
Well developed communication (both oral and written) and interpersonal skills;
Ability and drive to utilise initiative adapt a flexible and positive approach and work effectively within a team environment.

If you are interested in applying for this opportunity, please forward your application quoting reference number LK – 1447 by Monday 6 August 2007 to:

Human Resources – Vero
Email: careers@vero.com.au

全球通

Underwriting and Pricing Manager, CIL
Business Unit: Consumer Products
Reports to: National Strategic Manager - CIL
TEC Rem Range: $89,400 - $149,000
Tenure: Full time
Location: Adelaide

A fantastic new opportunity has arisen for a technically competent and professional individual interested in joining the CIL Leadership Team.

Primarily, you will be responsible for establishing, implementing and maintaining the National Underwriting Policy and Pricing Strategy for CIL, to enable the business to achieve key financial targets.

Your key responsibilities will include:
Develop and implement new pricing models, to ensure leading edge pricing methodologies are utilised across CIL;
Establishing and embedding the portfolio management control cycle;
Management of the technical audit function to ensure operations in each state comply with national guidelines;
Pro-active analysis of new business opportunities including investigation into niche markets;
Effectively manage the CIL risk management function, including establishment of robust controls and reporting frameworks;
Remote management and leadership of experienced team member, ensuring effective communication channels developed and appropriate guidance provided.

To be successful in this role you will possess:
Statistical, actuarial or relevant business qualification and/or formal insurance qualifications ie Associate/Fellowship of ANZIF ;
Minimum 5 years experience in a similar role and/or commercial underwriting environment;
Previous experience managing staff, ideally in a remote situation;
Extensive knowledge of underwriting disciplines in a wide range of product lines;
Strategic business focus and commercial acumen with a demonstrated ability to apply these skills at a functional level;
Strong communication (written and oral) and interpersonal skills with a demonstrated ability to liaise and negotiate with people at all levels;
Excellent financial awareness, as well as a high level understanding of insurance portfolio key drivers and their interrelationships;
Ability to effectively gather, analyse and manipulate data and implement into meaningful information;
Strong organisational and time management skills, with the ability to make quality decisions in a timely manner;

If you are interested in applying for this opportunity, please forward your application quoting reference number LK – 1452 by Friday, 20 July 2007 to:


Human Resources – Vero
Email: careers@vero.com.au

全球通

很遗憾,我发布的基本上是保险和金融行业的招聘信息,对大家用途不大.

Allen2005

大家都在找工，顶一下。

全球通

Claims Administrator – Metcentre, Sydney  
Business Unit: Vero National Marine
Reports to: Claims Supervisor
TEC Rem Range: Rem Band 3
Tenure: Full-time
Location: Metcentre - Sydney

An exciting new opportunity has arisen for a professional and enthusiastic candidate interested in joining the National Marine Team.

Your key responsibilities will include:
Process and adjust marine claims.
Prepare business reports in a timely and efficient manner.
Review files regularly to ensure appropriate reserves are held.
Manage and maintain files.
Operation of electronic diary systems.
Processing claims recoveries and settlements.
Assist and contribute to projects as required.
Liaise with underwriters on policy issues and market intelligence.
To be successful in this role you will possess:
Marine Experience not a prerequisite.
Positive customer relations and professional manner
Strong Microsoft Office skills in Word and Excel
Effective communication and interpersonal skills
Able to meet deadlines
Negotiation and problem solving skills
Complaints handling and conflict resolution skills.

If you are interested in applying for this opportunity, please forward your application quoting reference number VP-1453 by 2007 by 24th July 2007 to:

Human Resources – Vero
Email: careers@vero.com.au

全球通

Legal Counsel, Vero, Corporate Services, Chatswood  
Business Unit: Corporate Services
Reports to: Senior Legal Counsel
TEC Rem Range: Rem Band 6
Tenure: Full time
Location: Chatswood

A Legal Counsel position has become available in Vero’s in-house legal team. Reporting to the Senior Legal Counsel, you will assist in the delivery of 'in-house' legal services to Vero.

In this role you will be responsible for:
Providing quality and timely product related legal advice and guidance to internal clients, including advice on Chapter 7 of the Corporations Act and the Insurance Contracts Act.
Reviewing and providing legal sign off on product related matters including policy documentation and promotional materials.
Drafting and negotiating distribution and outsourcing agreements.
Monitoring industry trends, publications and legal issues relevant to the business and providing advice on the implications of impending legislative change.
Liaising with major regulatory and industry bodies.
In order to succeed in this role you will need to be able to demonstrate:
Legal qualifications, and be admitted to practice as a solicitor of the Supreme Court of NSW or be eligible for admission.
Excellent interpersonal and negotiation skills, plus an ability to work in a team environment.
An ability to draft agreements and interpret legislation.
Some experience in commercial law. Exposure to general insurance, FSR and TPA legislative provisions will also be well regarded.
Excellent analysis, legal investigative and judgment skills.
Strong attention to detail.
Practice development skills (3 – 5 yr lawyer)


Please forward your application and CV by Monday 30th July 2007 quoting reference no. DC-1456 to:

Human Resources – Vero
Email: careers@vero.com.au

全球通

Position: Solutions Architect – 6 month Secondment, Chatswood
The position of Solutions Architect is currently available as a 6month secondment within Promina Information Services, Chatswood.

This position is responsible for ensuring that Information Services gather a comprehensive understanding of work requests from the businesses, enabling IS to provide quality information at the appropriate level of detail in response to work requests. The role also requires the ability to extract, capture, communicate and trace requirements through to production. A “can-do”, customer-focused approach is vital for the position.

Your accountabilities will include, but are not limited to:
Develop project based infrastructure solutions:
High level solution architecture
Detailed design
Perform architectural reviews
Undertake architectural reviews on identified technology or approach areas against Promina standards
Develop standard service proposals
Develop Promina IS service proposals in support of new services identified in solutions

Your tasks will include, but are not limited to:
Collaborating with IS and Business Division Staff to collect and analyse information regarding technology work requests, and translate this information into clear, communicative and digestible documentation
Transferring the skills of elicitation, capture, communication and tracing of requirements to other IS staff

It is expected that the successful applicant will possess most of the following skills;
Structured systems analysis skills
Conceptual data modelling experience Extensive knowledge and understanding of the full software development life-cycle
Capability of providing basic technical infrastructure diagrams including Security, WAN, LAN, Server and Mainframe structures and requirements
Understanding and experience of basic project methodologies and project life cycle
Deep and extending understanding of business and technology models and opportunities
Ability to work well within a team and keep stakeholders informed
If you wish to apply for this position, please forward your resume and covering letter outlining the aspects of your experience you believe would be especially appropriate.

It is mandatory that you have notified your Manager prior to your application.
Job Descriptions are available as a guide only, and can be requested from the email address below.

APPLICATIONS NEED TO BE RECEIVED BY Monday 23 July 2007, MARKED “CONFIDENTIAL APPLICATION” and addressed to:

Michaela Whiting, HR Business Partner

hr@promina.com.au

全球通

Recovery Claims Specialist, MetCentre, Sydney CBD  
Business Unit: National Claims Business Unit
Reports to: Recovery Coordinator  
TEC Rem Range: Rem Band 3
Tenure: Permanent full-time
Location: Metcentre, Sydney CBD

An exciting opportunity currently exists for an enthusiastic professional to join the Motor Claims team in Sydney.

Primarily the successful candidate will be responsible for the efficient and effective management of the recoveries process for motor claims within designated guidelines.

Key responsibilities of the role are:
Reducing average incurred cost of claims within specialist unit by maximising recoveries.
Identifying recovery opportunities.
Ensuring all recovery reserves and current file reserves are accurate and timely and that salvage opportunities are maximised.
Ensuring that total outstanding work, diaries, mail and new claims are processed within designated time frames.
Maximising the efficiency and effectiveness of the claims recovery process through management of External Recovery Agents.
Liaising and responding to brokers, other intermediaries and customers in a timely and professional manner.
To be successful in the role you will possess:
Proven recoveries experience
Strong customer service skills
PC skills (including Lotus Notes, Word, Access)
Excellent organisational skills and problem solving ability
Highly developed communication and negotiation skills
A commitment to teamwork
A good working knowledge of Road Laws and the Law of Negligence.

If you are interested in applying for this opportunity, please forward your application quoting reference number RM-1458 by Friday 27th July 2007 to:


Human Resources – Vero
Email: careers@vero.com.au

全球通

Position: Business Analyst  
Business Unit: Corporate
Reports to: Finance & Planning Manager
TEC Rem Range: Rem Band 5
Tenure: Secondment - Up to 1 year
Location: Chatswood

An exciting new opportunity has arisen for a professional and enthusiastic candidate interested in joining the Corporate team. Reporting to the Finance and Planning Manager of Corporate, you will be responsible for the delivery of accurate and timely financial reporting on the Corporate Stream – made up of six business units (Profin, Global, Corporate & Facilities, Construction & Engineering, Marine and Warranty).

Your key responsibilities will include:

Liaise between the Corporate Business Units and Vero Finance on financial matters
Assist with the preparation of monthly financial reports
KPI monitoring to ensure that trends are identified and acted upon
Provide support in the preparation of annual plans, budgets and reforecast for the Corporate Stream
Assist with ad hoc research and projects
Assist SBUs in the Suncorp financial transition
Provide day to day operational and financial support to the Finance and Planning Manager


To be successful in this role you will possess:
Business or accounting degree
Sound knowledge of financial reporting and control
Insurance experience
Strong analytical, numerical and problem solving skills
High attention to detail
Ability to prioritise work and meet deadlines
Advanced knowledge of Microsoft Products
Well developed communication and interpersonal skills


If you are interested in applying for this opportunity, please forward your application quoting reference number VP-1457 by Friday 27th July 2007 to:


Human Resources – Vero
Email: careers@vero.com.au

全球通

Position: Project Manager, Secondment, Chatswood  
Business Unit: Systems & Projects
Reports to: Project Manager
TEC Rem Range: Rem Band 6
Tenure: Secondment – up to 7 months
Location: Chatswood


The Vero Systems and Projects department is responsible for the delivery of Vero projects. The portfolio of projects range from IT software development projects to business acquisitions. An exciting new opportunity has arisen for an experienced project manager interested in joining the team.

The successful candidate will be responsible for the following:
Shaping and managing the scope and delivery of multiple concurrent projects covering various business requirements and requiring appropriately resourced teams;
Initiation of new projects, feasibility and options analysis and development of business cases;
Clear articulation and management of the business engagement process and ongoing communication;
Preparation of relevant project management documents as per the S&P project management methodology;
Facilitating workshops with business users;
Co-ordinating the project’s cross stream activities; and
Managing project time frames, costs, risks & issues, communications, staff, internal and external suppliers, quality management systems and processes.
To be successful in this role you will be required to demonstrate the following competencies:
Strong project management skills (5-7 years experience) with a successful track record in delivering (full project life cycle) business projects;
Successful delivery of large (multi-million dollar) IT software projects;
Operational and strategic project management experience;
Sound financial (accounting) background;
Well developed people management skills with a demonstrated ability to lead and manage a team including direct and indirect reports;
Demonstrated ability to understand & manage business expectations;
Strong communication skills, including verbal, presentation, written, active listening and interpersonal skills;
Strong business acumen and commercial thinking;
Experience in and commitment to continuous improvement;
Strong judgement and problem solving skills;
Well developed risk management skills;
Strong organisational skills;
Tertiary qualification in IT and/or business related discipline.

Desirable
Sound knowledge of insurance / financial services

If you are interested in applying for this opportunity, please forward your application quoting reference number VP-1459 by Friday 27th July 2007 to:

Human Resources – Vero
Email: careers@vero.com.au

全球通

很遗憾,这些招聘信息不对大家的路子!

单衣纵酒

怎么会，很有参考价值，特别是对做IT行业顾问的人。

我原来的雇主是你们的竞争对手吧，每周也能收到类似的内部职位空缺邮件。

全球通

Thanks for your comments

全球通

Position: Development Underwriter, Warranty, Chatswood   
Business Unit: Warranty
Reports to: Senior Development Underwriter
TEC Rem Range: Rem Band 4
Tenure: Full time
Location: Chatswood

An exciting and challenging opportunity is available for an experienced Underwriter to join the Warranty team in Chatswood.

In this role you will assist the Senior Underwriter in ensuring profitable growth of the portfolio by underwriting new and existing classes of business within set underwriting guidelines, authority levels and service standards. Additionally you will be develop ‘value add’ relationships within the targeted intermediary market by providing superior customer service and tailored underwriting solutions for both complex and standard risks.

Key Responsibilities:
Underwriting both complex and standard new and existing business within delegated authority limits.
Using underwriting tools to assess risk and ascertain financial viability of builders.
Assisting to identify and implement strategies to capitalise on current and new business opportunities and build profitable relationships.
Ensuring that Vero Warranty has a strong presence in Intermediary networks and targeting opportunities to enhance the value of the portfolio.
Building and managing key broker relationships.
Ensuring protection of Vero’s risk exposures and retention.
In order to succeed in this role you will need to be able to demonstrate:
Strong customer relations experience with the desire and demonstrated ability to cultivate relationships.
Strong ability to review/analyse financial statements. Experience with the Warranty product would be highly regarded but not essential.
Strong communication (written and oral) and interpersonal skills with demonstrated ability to liase and negotiate with clients at all levels.
Ability to pro-actively develop solutions and problem solve.
Strong analytical approach and attention to detail.
Demonstrated experience in a team environment.
Working knowledge of the Microsoft Office suite of products.
Insurance/Business qualifications would be highly regarded.

Please forward your application and CV by Friday 3rd August 2007 quoting reference no. VP-1460 to:

Human Resources – Vero
Email: careers@vero.com.au

[ 本帖最后由 全球通 于 24-7-2007 21:21 编辑 ]

全球通

如果有人被聘请了我发布的职位,请与我共享你的好消息

全球通

Position: Team Leader, PLC Operations
Business Unit: Consumer Products
Reports to: Personal Lines Centre Manager
TEC Rem Range: $60,200 - $90,200
Tenure: Full Time
Location: Adelaide

An outstanding people management opportunity has become available within the Personal Lines Contact Centre.

Primarily you will be responsible for managing, coaching, developing and motivating a group of team members, with potentially differing levels of experience.

Other key responsibilities include:
Providing daily guidance and assistance to team members, one on one coaching, conduct regular performance meetings and foster a culture of high achievement through reward and recognition and continuous improvement;
Ensuring the daily achievement of agreed Service Levels and abandoned call rates across the four distribution channels;
Managing the operational implementation of the personal lines portfolio management pricing and underwriting philosophy through the team of Underwriters and by acting as a technical referral point for relevant questions/queries;
Achievement of the agreed GWP targets for both new and existing business across the four distribution channels;
Providing input and feedback to the personal lines portfolio team around such areas as new underwriting enhancements, business rule suggestions and/or policy wordings;
Managing, monitoring and delivering on the Vero Compliance requirements, ensuring correct processes are followed and delivered to customers.

To be successful in this role you will possess:
Previous people management experience in a similar environment;
Ability to analyse individual development gaps, and execute performance improvement solutions,
Excellent time management, problem solving and decision making skills;
Proven ability to inspire and motivate others to achieve goals;
Exceptional communications skills, including written, oral and presentation skills;
Proven customer and service delivery focus;
Well developed influencing and delegation skills, personal motivation and a desire to demonstrate initiative.

Please note, the Contact Centre is open Monday – Friday 7.45am – 8.00pm (CST) and Saturday 8.30 – 2.30pm (CST). These hours may vary over time to suit the needs of the business and our customers, however flexibility to operate within these parameters is essential.

If you are results and performance focussed and would like to join a dynamic team environment, please forward your resume by Monday, 30 July 2007:

Human Resources – Vero
Email: careers@vero.com.au
Please quote reference number LK - 1461

Applications from friend and relatives who possess the competencies and experience required are welcome.