亚航航班取消！好事啊

seth_chen

半年前定的亚航往返特价机票准备回国度假，周末突然收到短信通知说其中回程一段航班取消了，给的选择是退款或者免费改签其他班次。这下正好，当时为了定特价票，回程要在LCCT住一晚上，改签后正好把回程2段航班连在一天。发邮件给亚航，10分钟内就收到新的电子客票了。

今天上班的时候突然想到，当时定去程特价机票的时候是周一出发，周末2天都浪费了，如果能提前2天走正好在吉隆坡可以多玩一下，于是由给亚航写了封邮件，说因为返程时间提前了，不能在KL好好玩了，希望亚航能免费给我把去程航班提前，这样老婆可以在KL更开心购物...10分钟内亚航就回邮件说这次免费改，下不为例

所以亚航的航班虽然容易取消，但也不全是坏事啊

y2kgo

哇塞，这下楼主有大把时间可以去双子塔下面发呆啦

ymf990107

说不定又会再次取消

seth_chen

取消了就继续改签呗，反正因为亚航自己原因，他们改签很爽快的

fanfanli

还真不错~~~
不过我见过国内有人订天津到吉隆坡的亚航票，然后航班取消了连通知都没有。。。。还是他自己发现了去咨询，结果只退钱，还退得很麻烦

seth_chen

我是收到电话短信通知和邮件通知的，相信如果在亚航注册用户的时候把这些信息留下，应该不会错过通知的

我写的邮件：
Dear AirAsia,

Thanks for your operating on my flights.

I'm writing this mail to ask, by any chance, can I have my flight xxx change to xxx one day earlier on 8th May for FREE? The reason is my wife hasn't been to Malaysia ever before and since my return trip has been shortened by AirAsia flight operation, I still want to have enough time with my wife to enjoy the shopping tour at KL. Therefore, it would be greatly appreciated if AirAsia can have my flight xxx re-scheduled and I am really happy to choose AirAsia in the near further

I'm looking forward to head good news from AirAsia.

Best Regards,
AirAsia's faithfully passenger

然后亚航的回复邮件是：
Thanks you for your email and your support. We are actually unable to move for free unless your connecting flight with Air Asia X is also affected. However as a goodwill basis we can move the Melbourne to Kuala Lumpur flight as you return flight has been moved earlier due to our flight cancellation. Please be advice that we can move this only for one time and any further changes normal change fees and fare difference will be applied.

Kindly reconfirm if you wish to move the MEL-KUL flight to 8th of May.

We apologise for the inconvenience caused. We truly appreciate your valued patronage and we look forward to welcoming you back again soon. Should you have further enquiries please feel free to email us at aax_preflight@airasia.com.

Sincerely,
AirAsia X PreFlight Team

v2rain

哇 这等人品，啧啧啧啧