IP Desk Technician
All times are in Australian Eastern Standard Time (Victoria).
ID 2016-1363
Job Location(s) AU-Sydney
Posted Date 6/4/2016
Category Information Technology
More information about this job:
Overview:
TNS has an excellent opportunity to join our Network Operations Center managing the operations of our global IP Network! The IP NOC Technician will be an integral part of a team of IP technicians responsible for the operations of the TNS Global IP Network and Financial Services customers in a 7x24 network operation center environment.
Description of Job Responsibilities & Functions:
The IP NOC Technician will ensure that the TNS network and customers are monitored to pro-actively identify and prevent potential incident impacts. The IP NOC Technician will ensure that incidents are managed effectively through the execution of the established incident management process, with a focus on ticket management quality, and effective escalation and communications.
The IP NOC Technician will answer incoming phone calls from customers and document, isolate and resolve network and customer specific incidents. This person is responsible for accurate ticket updates and timely communication during the lifecycle of the ticket both internally and externally. The IP NOC Technician will work closely with the Technical Support Team and desk management to resolve issues. The IP NOC Technician will ensure that the TNS network and customers are monitored to proactively identify and prevent potential incident impacts. The IP NOC Technician will ensure that incidents are managed effectively through the execution of the established incident management process, a focus on ticket management quality, and effective escalation and communications.
Responsibilities:
3-5 years experience in network operations environment supporting a global IP network
3-5 years experience with troubleshooting telecommunications circuits
Direct experience configuring and troubleshooting Cisco and Juniper routers and switches
Cisco IOS and JunOS experience and familiarity with TAC case management and escalation process
MPLS experience
Routing protocol troubleshooting experience (BGP, IS-IS, OSPF, EIGRP, HSRP)
Network Address Translation experience
IP multicast experience
Direct experience troubleshooting IP network issues in support of financial markets and applications
Solid written and verbal skills
Direct customer service experience required
Flexibility to work rotating shifts in a 24x7 environment, including weekends and holidays
Availability to work overtime shifts to maintain divisional coverage and to attending training sessions
Understand and manage the pressure of a 24x7 customer support environment
Qualifications:
Required
3-5 years experience in network operations environment supporting a global IP network
3-5 years experience with troubleshooting telecommunications circuits
Direct experience configuring and troubleshooting Cisco and Juniper routers and switches
Cisco IOS and JunOS experience and familiarity with TAC case management and escalation process
MPLS experience
Routing protocol troubleshooting experience (BGP, IS-IS, OSPF, EIGRP, HSRP)
Network Address Translation experience
IP multicast experience
Direct experience troubleshooting IP network issues in support of financial markets and applications
Solid written and verbal skills
Direct customer service experience required
Flexibility to work rotating shifts in a 24x7 environment, including weekends and holidays
Availability to work overtime shifts to maintain divisional coverage and to attending training sessions
Understand and manage the pressure of a 24x7 customer support environment
Desired
BS in Business Administration, Management, or technical field
Experience with FIX Hub services
IPSec encryption experience
Education/Certifications
CCNA certification
JNCIA –Junos certification
Apply for this job online
Email this job to a friend
Share on your newsfeed
Go back to the welcome page
Application FAQs 作者: 愚夫 时间: 17-6-2016 10:14